![]() ![]() I initially did the on-line chat and was denied a refund then called customer care and denied a refund. I asked if I could get the shipping refunded due to a situation beyond my control and was told to call customer care. There was a problem with the SKU# online and in store, they were different so it automatically set up for shipment. The young lady informed me the tile had already been shipped. ![]() I went to customer service pickup and explained the situation. I went to the back to double check if that tile was in stock and it was. I went to the store on 9/2/22 to pick up the majority of the order. In that order, 4 pieces of tile were out of stock so it would be shipped from a different location. I was refunded the shipping charge plus extra for my inconvenience which wasn't necessary but appreciated. He was very nice and apologetic for the mishap.
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